This policy and procedure explain the process for establishing and collecting fees and charges from students, protection processes for fees collected whilst the student is enrolled at DIT Pty Ltd and refund arrangements available to students.
Applicants must agree to the terms and conditions of enrolment as provided within the Written Agreement and pay the required fees upon signing the agreement prior to training commencing. Failure to pay tuition fee is a breach of the Written Agreement and may be subject to their enrolment being cancelled.
Student tuition fees collected prior to their course commencing will be held in a separate holding account and not transferred to the general account until the course commences.
The balance of the holding account at any time will represent:
Tuition fees do not cover excursion activities. Students will be required to pay excursion costs in addition to tuition fees. Students must pay fees as agreed to in the enrolment contract.
All applicants who have paid a deposit are entitled to a 3-day cooling off period, with a full refund of the initial deposit.
Please note: Under ESOS legislation, DIT Pty Ltd will not collect in excess of 50% of the total tuition payable prior to commencement of the course. While DIT Pty Ltd cannot require students to pay more than 50% up front, it can accept more than 50% of tuition fees before a course starts if the student, or the person responsible for paying the fees, chooses to pay more.
* Tuition fee is inclusive of non-refundable application fee of AUD 250.00.
The Administration Manager provides the CEO with monthly reports of outstanding tuition fees. The Administration Manager contacts students (or requests the agent to make contact if the student has not commenced their course) and ascertains the reason for the outstanding debt.
The Administration Manager may:
| Fee Type | Amount |
|---|---|
| RPL (Non-refundable) | $250 per unit (subject) |
| Re-enrolment Fee | $200 |
| Administration Fee | Administration fee is calculated as 5% of the amount paid or $500 whichever is the lesser |
| Credit Transfer | No charge |
| Re-assessment Fees | $50.00 per class hour |
| Re-issue of a testamur (Certificate) or Statement of Attainment | $150 per certificate or statement of attainment or Record of Results |
| Any fees paid by credit card will incur a credit card surcharge | VISA and MasterCard – 2.5% AMEX – 3.5% |
| Any fees not paid by the due date will incur a late payment fee, based on the amount overdue prorated over the period of time overdue. | 18% of outstanding fees |
| Bank Charges on processing refund payments such as Telegraphic Transfer or draft fees will be deducted from any refund. | Maximum Bank fee of $40 |
| Credit Transfer | Nil |
| Replacement of Student ID | $10.00 |
| Change of Course | $100.00 |
| Academic Document Re-issue | $50.00 |
Re-enrolment fee is charged in the case where student enrolment is cancelled because of student’s actions. In case academic progress is not maintained by student and he/she need to extend his/her COE to complete the qualification, re-enrolment fee is charged in addition with re-assessment fees for the units to be completed.
Re-assessment fee is charged when student is failed in any unit after 3 or more consecutive attempts. The Re-assessment fee charges are also subjected to CEO’s discretion.
Information on any excursion fees (if applicable), will provided to students during the course by their Trainer/Assessor. Excursion fees are based upon shared costs of transport and any an individual’s entry/admittance fees. Students are required to arrange their own meals during excursion unless covered by entry/admittance fees. Excursion fees are paid to student administration prior to the date of the excursion. Failure to pay excursion fees by the due date will result in the student forfeiting their reserved place on the excursion.
RPL Assessment fees and the fee to re-issue of a testamur (Certificate) or Statement of Attainment are paid on application.
The Administration Fee is associated with withdrawal of enrolment prior to course commencement. Administration fee is calculated as 5% of the amount paid or $500 whichever is the lesser. The fee is deducted from the total tuition paid and the unused tuition fees for any future terms will be refunded.
The following fee collection measures will be implemented:
Refund of the fees will only be granted in accordance with the refund policy set out below.
Any student willing to apply for a refund must submit a completed Refund Application Form to Student Administration. The application form can be accessed by:
All refund applications are to be assessed by the Administration Manager and applications processed within twenty (20) working days of the application and evidence of documentation received.
The student will need to supply in writing the nominated method of reimbursement. Refunds are accompanied by a statement outlining the total refunded amount.
DIT Pty Ltd will make a refund of course fees paid in the following circumstances:
In the event that a student’s initial visa (prior to landing in Australia) is not granted, a full refund of fees received by the institute will be issued to the student less the Application Fee and the Administration Fee. Administration fee is calculated as 5% of the amount paid or $500 whichever is the lesser.
Please note: Without proof of refusal from the Department of Home Affairs, NO refund will be granted.
DIT Pty Ltd reserves the right to cancel or postpone any courses prior to their scheduled commencement dates, should it be necessary.
If DIT Pty Ltd does not commence a course on the due date, a full refund of tuition fees paid will be made within ten (10) working days of the specified starting date in accordance with the refund provisions of the ESOS Act. Fees may be transferred to an alternative enrolment where the student agrees.
Where DIT Pty Ltd is unable to complete the course due to unforeseen circumstances, any unused tuition fees are to be refunded to the student.
Where there is an instance of provider default in the above circumstances, DIT Pty Ltd may arrange for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to refunding course money. Where the student agrees to this arrangement, DIT Pty Ltd will not be liable to refund the money owed for the original enrolment.
In such case of provider default, student tuition fee is protected under TPS (Tuition Protection Service). The Tuition Protection Service is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study.
For more information on TPS for international students, please visit: https://tps.gov.au/
If written notice of withdrawal is received more than 60 days prior to the initial course commencement, 75% of the initial pre-paid tuition fee is refundable, less the Application Fee and the Administration Fee. Administration fee is calculated as 5% of the amount paid or $500 whichever is the lesser. Note the CEO may waive the Administration Fee for withdrawals within the 3-day cooling off period.
If written notice of withdrawal is received less than 60 days but more than 28 days prior to the initial course commencement, only course material fee is refundable.
If written notice of withdrawal is received less than 28 days prior to the initial course commencement, there will be no refund.
DIT Pty Ltd will not refund any RPL application fees should the student be deemed as unsuccessful in RPL. Note that the student may lodge an appeal on RPL decision at little or no cost – refer to the complaints and appeal policy.
Non-tuition-based fees such as materials and/or equipment provided after course commencement will not be refunded under any circumstances.
In the event that a student cancels their enrolment and requests a refund after the course commencement date, there will only be refund on unused tuition fees for future study period/s. Overseas students withdrawing from a course of study will be reported to the Department of Home Affairs.
A student who withdraws from their studies after the commencement of their course is required to pay the balance of their tuition fee for the current study period before the date of cancellation of their COE.
In the event that the student seeks and is granted approval by DIT Pty Ltd to transfer to another provider prior to completion of six-month study of the principal course, there will only be refund on unused tuition fees for future study period/s.
In the event that the student’s enrolment is cancelled because of misconduct of student with DIT Pty Ltd Student Code of Conduct Policy or breach of student visa conditions, there is no refund of any monies paid.
In the event that a student’s extension of visa is not granted, there will only be refund on unused tuition fees for future study period/s. Students are advised not to enrol or re-enrol if they are uncertain if their visa will be extended.
In the event that a student abandons their course without formally cancelling their enrolment, there will not be any refund. The student will be invoiced for tuition fees before the date of cancellation of their COE.
In an event where visa is cancelled due to any action of the student, there is no refund.
Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include, but are not limited to, illness, family or personal matters, or other reasons that are out of the ordinary circumstances.
Where evidence can be successfully provided to support the student’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision rests with the CEO and will be assessed on a case-by-case basis.
All applications for refund must be made in writing using the Refund Application Form and must be submitted to the Administration Manager for approval.
The refunds will be processed to the nominated account within 20 working days from the date of application. The amount of refund will be calculated in accordance with the summary of refunds.
It is the student’s responsibility to provide correct account details. DIT Pty Ltd will not authorise the transfer of fees to any other student’s account.
Refunds for students will be completed in the same method by which the fees were originally paid.
All refunds for which a student is eligible will be forwarded to the person who paid the fees in his or her home country, unless the student is transferring to another institution in Australia (subject to visa conditions), in which case any refund may be remitted to that institution.
Written authorisation from that person or entity is required before refunds can be made payable to any other party. Students should submit this authorisation with their written request for refund.
All student refunds are made in Australian dollars or the foreign currency equivalent at the time and will be net of any handling fee charged by local representatives used by the student. Bank charges on processing refund payments such as Telegraphic Transfer or draft fees to a maximum of $40 will be deducted from any refund.
DIT Pty Ltd will provide the student with a statement detailing the calculation of the refund.
All students have the right to appeal a refund decision made by DIT Pty Ltd (refer to the Complaints and Appeals Policy and Procedure).
| Outline of Default Refund Arrangements (Application Fee is non-refundable under all circumstances) | Refund Outcome |
|---|---|
| Initial visa refused prior to course commencement (with Department of Home Affairs Refusal Letter) | Full refund less Administration Fee |
| DIT Pty Ltd is unable to provide the course for which the original enrolment and payment has been made | Full refund of the initial pre-paid fees |
| Withdrawal prior to agreed start date: notify the Institute more than 60 days prior to course commencement date or within cooling off period | 75% refund of the initial pre-paid fees less Administration Fee |
| Withdrawal prior to agreed start date: notify the Institute less than 60 days and greater than 28 days prior to course commencement date | Only course material and/or equipment fee is refundable |
| Withdrawal prior to agreed start date: notify the Institute less than 28 days prior to course commencement date | No refund |
| Visa refused after course commencement (with Department of Home Affairs Refusal Letter) | Refund of unused tuition fees for future study period/s |
| Withdrawal after course commencement (with confirmed extenuating circumstances) | Refund of unused tuition fees for future study period/s |
| DIT Pty Ltd is unable to continuously provide the commenced course for which the payment has been made | Refund of unused tuition fees for future study period/s |
| Withdrawal after course commencement without extenuating circumstances or cancellation of course due to student default | No refund |
| Abandonment of course / failure to return after scheduled break | No refund |
Overseas students withdrawing from a course of study will be reported to the Department of Home Affairs, as required by law.
Student’s extension of visa is not granted – no refund. If entire fees are paid, refund of unused tuition fees less fees for ongoing term and administration fee.
Visa is cancelled due to any action of student – no refund.
RPL assessment – no refund.
***** Administration fee is calculated as 5% of the amount paid or $500 whichever is the lesser *****
Students are required to pay their tuition fees and any outstanding charges on the due date specified. If the student fails to make the payment by the due date, the following will occur:
Students wishing to resume study will be required to re-enrol, provided that all outstanding fees have been paid in full.
Where a student continues to have an outstanding fee, the following restrictions may apply:
Where a student application for refund is submitted, all records of the refund application and associated actions are maintained in the student file. This includes remittance advice and correspondence relating to the refund.
Information provided may be disclosed to authorised State and Commonwealth agencies including the Tuition Protection Service.
Personal information collected may be disclosed in accordance with the Privacy Act 1988, Data Provision Requirements 2012, and to NCVER for regulatory, statistical, and research purposes.